Difference between OSS and BSS

We use mobile phones wherever we want. The usage of the mobile phones is only possible using the telecommunication network. The telecommunication helps in building up the platform and network to establish the connection between the two mobile phones from different locations. Ever wondered how the telecom service provider manages the mobile network. The OSS and BSS are the system used in the telecom industry to manage the network and to generate the bill of the user. Each of the system has its own functionality. So, in this article we are going to learn about what are the major differences in between the OSS and BSS.

What is OSS?

OSS is one of the systems used in the telecommunication industry to manage the different networks managed by the network provider. The OSS is also called as Operation Support System. The OSS is used to manage the order of execution of the user. The OSS is mainly focuses on implementing the services provided to the customer by the network provider. OSS is a system which deals with the Billing and the Revenue management for the telecommunication company. The OSS can also deal with the customer management which helps the network provider a lot in managing the network. The OSS collects the data and information about the activation, deactivation, termination, and suspension of the network services of the customers and send it to the BSS system to implement the further process of the Billing and other things.

What is BSS?

The BSS is one of the majorly used systems in the Telecommunication industry. The BSS can also be called as Billing Support System. The Billing Support System deals with the payments done by the customer. The billing support system works on the data provided by the OSS. This system mainly works on the analysis of billings done by the customer towards the usage of the network. The system is built for managing operations like the order requests from the customers and the payment issues occurred while billing from the customers end. The BSS mainly focus on the user experience. It checks whether the customer is facing any problem or not and resolves the issues faced by the customer. It mainly depends on the end user experience.

Advantages of OSS

The operation support system provides a lot of advantages. The efficiency of the operations done by the enterprise will be increased by using the operation support system. The service provider can easily control and manage the network by using the OSS system. The service provider can also keep the track on the network and the information about the revenue using the OSS. The large inventory of the network can easily be maintained by the service provider. The service provider can also identify the fault’s present in the network.

Advantages of BSS

The Billing support system has also got a lot of advantages. The errors can be reduced using the BSS. The BSS provides one of the best revenue managements for the service providers. The BSS provides well defined and very detailed billing data to the service providers. The BSS can be easily changeable, and the price plans can be easily updated using the BSS. The revenue management is very clear and neatly done by the BSS. The BSS also brings the impact on the customer experience and also the profitability to the service provider.

Differences between OSS and BSS in tabular format

OSS	BSS
OSS is called as Operation Support System.	BSS is called as Billing Support System.
The OSS is used in managing the network provided by the service provider.	The BSS is used in managing the revenue and generating the bill on the network usage by the customer.
The OSS collects the data of the customer about the termination of the plan and the recharges done by the customer.	The BSS does not collect any data from the customer it directly receives it from the OSS.
The OSS does not focus on the customer experience.	The BSS is mostly focused on customer satisfaction.
The OSS only manage the network and clears the issues that a raised in the network.	The BSS manage the billing and the errors in payment processing at the user end.
The OSS is the backend operation.	The BSS is the frontend operation.